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26 Mar 2011

Full-Time Telemarketing Supervisor

ACE INA Overseas Insurance Company Limited Bangkok, Bangkok, Thailand

NOTE: This job listing has expired and may no longer be relevant!

Job Description

ACE is a leading global commercial insurance and reinsurance company serving local clients and large multinationals. With assets of more than US$50 billion, we are A+ rated by Standard & Poor’s and A.M. Best. We conduct business in more than 50 countries across the globe with a strong presence in the Asia Pacific. ACE employees are a diverse and motivated group, energized by the potential to have an impact on clients, companies and economies. We hire and train qualified local people everywhere we operate; this diversity gives tremendous strength to our organization.

Qualifications : Bachelor's Degree in Marketing, Commercial or related fields.
At least 3 years experience in telemarketing / Call Center.
Good understanding of call center operations and particularly outbound sales environment.
Able to demonstrate an excellent working knowledge of Tele-sales.
Strong sales drive and understanding of drivers to achieve sales success.
Able to motivate team member proven success in hands-on team management and coaching.
Good communication skill in Thai and English, have Computer literacy.

Responsibilities :
To manage and support a team of telemarketing and implement day-to-day operations.
Responsible for handling enquiries and complaints when referred by Tele-Sales.
Responsible for ensuring that the team meets service levels and other key performance indicator targets.
Responsible for producing and analyzing Tele-Sales and team performance. To monitor and track sales performance.

How to Apply

Interested applicants are invited to send an e-mail or send their detailed resume, recent photo together with current and expected salaries to
Only short listed candidates will be notified.
Human Resources Department

ACE INA Overseas Insurance Company Limited
399 Interchange 21 Building, 30th floor
Sukhumvit road, Klongtoey Nua, Wattana
Bangkok, 10110
Tel.: 66 2611 4040 Ext. 1121,1119
Fax: 66 2611 4453
Email: Thailand.hr@acegroup.com

Job Categories: Insurance. Job Types: Full-Time.

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